Shopping is a dream in Hong Kong because all goods, other than
alcohol and tobacco, are tax-free. This makes Hong Kong one of the
world's most attractive shopping destinations.
Check different shops to compare prices of items you want to buy.
Shops displaying the QTS sign will have product prices clearly
displayed. Other department stores and chain stores also clearly
label their products. Smaller shops and street market stalls often
do not mark product prices providing a great opportunity to test
your bargaining skills.
Know Your Product
QTS-accredited shops clearly display product information of the
goods they sell. This makes it easy for you to know what you're
buying. Make sure you know what you want in terms of models,
features, prices and accessories. The Consumer Council Hotline +852
2929 2222 can provide suggested retail prices for popular brand name
Be Aware of Parallel Imports
Parallel imports are items brought into Hong Kong by someone other
than the official import agent. While these products can be cheaper,
they often offer restricted guarantees or limited after-sales
service. Check the product and ask the sales staff before buying.
Inspect Your Products
Check the product before paying and make sure you have all the
accessories that should be included. Check the product you have
bought again before you leave the store.
Check Your Receipts
You should always get a sales receipt (street stalls sometimes do
not provide them). Check to ensure that all details and verbal
agreements are fully listed on the sales receipt. Make sure the
product details listed match the product you have bought.
Credit Card Payments
Most Hong Kong shops accept credit cards. Check the credit card slip
before signing it and take your receipt before leaving the store.
100% Refund Policy
All travel agent members of the Travel Industry Council of Hong
Kong, telephone: +852 2807 0707, offer a 100% refund guarantee to
visitors who patronise shops in tours arranged by travel agents. You
are entitled to a full refund within 14 days of purchase, provided
that the goods sold are returned intact and unused. If you're not
satisfied with a purchase during shopping activities arranged by
your travel agent, you should first approach your guide for
assistance. Don't forget to keep original copies of your sales
If you have any problems, keep your receipts and call the Consumer
Council Hotline +852 2929 2222 for assistance. You can also call the
HKTB multilingual Visitor Hotline +852 2508 1234 for assistance with
items purchased from a QTS-accredited shop or restaurant.In the
event of a serious dispute, call the 24-hour Hong Kong Police
emergency number 999 or obtain assistance from a nearest police