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Dine Where You See the QTS Sign
The Quality Tourism Services (QTS) Scheme sign is a symbol you can
trust. When you see this sign, it is your guarantee that the
restaurant provides high standards of customer service. Front-line
staff have an in-depth understanding of the menu and can answer your
questions efficiently. Menus will clearly list prices.
How would you like it done?
Rare, medium and well-done have different meanings in Hong Kong
compared to many Western countries. Rare in Hong Kong can mean really
rare. Medium will often still be red in the middle. If you order a
steak, you might be asked "What Per Cent?" If you want it rare, tell
the waiter 50%. Medium is about 75%. Well-done is anything over 80%.
Check the Price
Some restaurants list "seasonal price" for certain items, such as
fresh seafood. Agree on the price of your particular dish before you
order it.
Check the Bill
When you get your bill, check it to make sure you ordered the items it
lists.
Tips
Most restaurants add a service charge of about 10-15% to the bill. An
additional tip is not necessary, but people often give the waiter the
coins from the change. However, tipping is left to your discretion.
Credit Card Payments
Most Hong Kong restaurants accept credit cards. Check the credit card
slip before signing it and take your receipt (and of course your card)
before leaving the restaurant. If you pay by credit card, the waiter
will usually ask you to sign the bill. That's just so the cashier can
check your signature.
Disputes
If you have any problems, keep your receipts and call the Consumer
Council Hotline +852 2929 2222 for assistance. You can also call the
HKTB multilingual Visitor Hotline +852 2508 1234 for assistance with
any QTS-accredited or restaurant. In the event of a serious dispute,
call the 24-hour Hong Kong Police emergency number 999 or obtain
assistance from a nearest police officer. |
Information provided by
Hong Kong Tourism Board.
